FRANK The Studio - Terms and Conditions
1. Studio Hours and Accessibility
1.1 Standard Operating Hours:
Monday to Friday: 8:00 AM - 6:00 PM
1.2 Studio Access:
a) Standard access commences at 8:00 AM unless otherwise agreed upon in writing.
b) Early access (prior to 8:00 AM) may be arranged for an additional fee, subject to availability.
c) The booking period commences when any member of the client’s team enters the studio.
2. Booking Options
2.1 Standard Bookings:
a) Full Day: A period of ten (10) hours, from 8:00 AM to 6:00 PM.
b) Half Day: A period of five (5) hours, available as either:
i) AM Half Day: 8:00 AM to 1:00 PM, or
ii) PM Half Day: 1:00 PM to 6:00 PM.
3. Surcharges for Non-Standard Operating Days
3.1 Weekend Bookings:
A surcharge of 25% will be applied to the standard booking rate for all weekend bookings.
3.2 Public Holiday Bookings:
A surcharge of 50% will be applied to the standard booking rate for all bookings on recognized public holidays.
3.3 Surcharge Waivers:
a) FRANK The Studio management reserves the right to waive or reduce these surcharges at its sole discretion.
b) Any waiver or reduction of surcharges must be explicitly stated in writing by FRANK The Studio management.
c) In the absence of written confirmation of a waiver or reduction, the full applicable surcharge will be imposed.
4. Overtime and After-Hours Charges
4.1 Overtime Rates:
a) Overtime is charged at a flat rate of $200 per hour.
b) Overtime commences immediately following the conclusion of the standard booking period.
c) Overtime charges are calculated in 30 minute increments, with any portion of an hour over 31 minutes billed as a full hour.
4.2 After-Hours Callouts:
a) If FRANK The Studio staff are required at, or called out to attend the studio outside of standard operating hours, a flat fee of $500 will be charged.
b) This flat fee applies regardless of the duration of time staff are required on-site.
c) The after-hours callout fee is in addition to any applicable overtime charges.
4.3 Authorization:
Clients must obtain prior authorization from FRANK The Studio management for any anticipated overtime or after-hours requirements.
5.1 Account Holders:
a) Account Holders are required to provide valid credit card details to be held on file.
b) Invoices for standard booking fees will be issued with payment due within thirty (30) days of the invoice date.
c) FRANK The Studio reserves the right to charge the credit card on file immediately and without further notice for the following:
i) Cancellation fees
ii) Overtime charges
iii) Damages or breakages
iv) After-hours callout fees
v) Any other additional charges as outlined in these terms and conditions
d) Failure to settle invoices within the 30-day period may result in the immediate charging of the credit card on file and/or the suspension of account holder privileges.
5.2 Non-Account Holders:
a) Non-Account Holders are required to pay all booking fees in full at the time of booking confirmation.
b) A valid credit card must be provided and will be charged immediately and without further notice for any additional fees incurred, including but not limited to those listed in clause 5.1(c).
5.3 Credit Card Authorisation:
By providing credit card details, all clients authorise FRANK The Studio to charge the card for all applicable fees as outlined in these terms and conditions.
5.4 Disputed Charges:
a) Any disputed charges must be reported to FRANK The Studio in writing within seven (7) days of the charge being applied.
b) FRANK The Studio will review all disputed charges in good faith but reserves the right to make the final determination on the validity of all charges.
6. Booking Confirmation
6.1 The process for confirming a booking differs for account holders and non-account holders:
a) Account Holders: Written confirmation must be submitted no less than 72 hours prior to the scheduled booking date and time.
b) Non-Account Holders: Full payment of the total booking amount is required no less than 72 hours prior to the scheduled booking date and time, unless otherwise agreed upon in writing.
6.2 Failure to comply with these confirmation terms may result in the cancellation of the booking without notice.
6.3 FRANK The Studio reserves the right to decline or cancel bookings at its discretion. In such events, reasonable notice will be provided where possible.
7. Cancellation Policy
7.1 Any booking cancelled within 72 hours of the scheduled commencement date and time will incur a cancellation fee equivalent to 100% of the quoted day rate.
7.2 The cancellation fee applies to all clients, regardless of account status.
7.3 FRANK The Studio reserves the right to waive or reduce the cancellation fee at its sole discretion in exceptional circumstances.
8. Equipment and Power
8.1 Standard Power:
Standard power outlets are included in all studio bookings at no additional charge.
8.2 3-Phase Power:
a) 3-phase power is included in ‘Full Day + Gear Pack’ and ‘Half Day + Gear Pack’ bookings at no additional charge.
b) For all other booking types, 3-phase power can be added at a rate of $70 per day plus GST.
c) Clients requiring 3-phase power must specify this need at the time of booking or provide a minimum of 24 hours notice prior to the commencement of the booking.
8.3 Additional Equipment:
a) Any additional equipment requirements beyond the standard studio provisions must be arranged in advance and may incur additional fees.
b) FRANK The Studio reserves the right to charge for any equipment damaged or misused during the client’s booking period.
8.4 Client Equipment:
a) Clients are responsible for ensuring that any equipment they bring into the studio is safe, in good working order, and complies with all relevant Australian safety standards.
b) FRANK The Studio reserves the right to refuse the use of any client equipment deemed unsafe or unsuitable for use within the studio environment.
9. Studio Care and Special Effects
9.1 To maintain the studio’s quality and ensure a great experience for all clients, the following restrictions apply:
a) The use of materials that may damage floors or walls (e.g., high-tack tapes, certain adhesives) is prohibited.
b) The use of glitter, confetti, or similar small particles that are difficult to clean is not permitted.
c) The use of smoke machines, snow machines, or open flames is not allowed without prior written approval.
9.2 For shoots involving special effects, water, or sand:
a) Clients must inform FRANK The Studio at the time of booking.
b) FRANK The Studio reserves the right to require additional protective measures or cleaning fees.
c) Clients may be held responsible for any damage or excessive cleaning required as a result of these activities.
10. Cleaning and Waste Disposal
10.1 Clients are required to leave the studio in the same condition as it was provided at the commencement of the booking.
10.2 Basic cleaning is included in the studio hire fee for standard bookings.
10.3 For shoots involving food, extensive set-ups, or materials such as sand or water, an additional cleaning fee may be applied.
10.4 Clients are responsible for the disposal of all waste generated during their booking. For shoots generating significant waste, additional disposal services can be arranged for a fee.
11. Deliveries and Storage
11.1 Studio Location and Access:
a) FRANK The Studio is located on Level 1 of the building.
b) Access to the studio is via a stairway with approximate dimensions of 850mm width by 2000mm height.
c) The studio garage entrance dimensions are 2900mm high by 2800mm wide.
11.2 Delivery Responsibilities:
a) FRANK The Studio management and staff will not transport any equipment, gear, props, furniture, or other items to Level 1 unless explicitly agreed prior to your booking.
b) Clients are responsible for ensuring that all deliveries are instructed to deliver directly to Level 1 of the building.
c) Clients must inform all delivery services of the access restrictions outlined in clause 11.1.
11.3 Loading Restrictions:
a) Loading or unloading on the footpath or road directly outside the studio is strictly prohibited as it is a designated bus zone.
b) For any large items or special loading requirements, clients must communicate these needs to FRANK The Studio management at the time of booking to ensure that such requirements can be accommodated.
11.4 Storage:
a) Any storage requirements outside of the booked studio time must be arranged in advance and may incur additional fees.
b) Storage fees, if applicable, will be communicated to the client prior to acceptance of any items for storage.
11.5 Liability:
FRANK The Studio accepts no liability for any loss, damage, or theft of items delivered to or stored at the studio.
12. Payments
12.1 Payment Terms:
a) Account Holders:
i) Will be invoiced for standard booking fees with payment due within thirty (30) days of the invoice date.
ii) Additional charges (e.g., overtime, extra equipment) will be invoiced separately and are due within seven (7) days of invoice issuance.
iii) FRANK The Studio reserves the right to charge the credit card on file immediately for cancellation fees, overtime charges, damages, after-hours callout fees, and other additional charges as outlined in these terms and conditions.
b) Non-Account Holders:
i) Are required to pay all booking fees in full at the time of booking confirmation.
ii) Additional charges (e.g., overtime, extra equipment) will be charged immediately to the credit card provided at the time of booking.
12.2 Accepted Payment Methods:
FRANK The Studio accepts payments via bank transfer (EFT) and credit card. For credit card payments, a processing fee may apply.
12.3 Late Payments:
a) For Account Holders, failure to settle invoices within the specified payment terms may result in the immediate charging of the credit card on file and/or the suspension of account holder privileges.
b) FRANK The Studio reserves the right to charge interest on overdue amounts at a rate of 8% per annum, calculated daily.
12.4 Disputed Charges:
a) Any disputed charges must be reported to FRANK The Studio in writing within seven (7) days of the charge being applied or the invoice date, whichever is earlier.
b) FRANK The Studio will review all disputed charges in good faith but reserves the right to make the final determination on the validity of all charges.
13. Acceptance of Terms
13.1 By booking with FRANK The Studio, clients agree to these terms and conditions in their entirety.
13.2 FRANK The Studio reserves the right to amend these terms and conditions at any time. The most current version of these terms and conditions may be requested by clients at any time.
13.3 It is the client’s responsibility to ensure they have reviewed the most current terms and conditions prior to each booking.
13.4 Any disputes or questions regarding these terms and conditions should be directed to FRANK The Studio management in writing.
14. Liability and Insurance
14.1 While FRANK The Studio takes reasonable precautions to ensure the safety of clients and their equipment:
a) FRANK The Studio cannot accept liability for any lost, stolen, or damaged items left in the studios.
b) Clients are recommended to have their own insurance for valuable equipment or materials.
14.2 Clients are responsible for any damage caused to the studio or its equipment during their hire period.
14.3 Clients are advised to ensure that appropriate insurance coverage is in place for all equipment and materials brought into or stored at the studio.
15. Legal Entity Information
15.1 FRANK The Studio is a trading name of Louis Molines Pty Ltd (ABN 77 141 976 981).
15.2 All agreements entered into with FRANK The Studio are legally binding contracts with Louis Molines Pty Ltd.
15.3 Throughout this document, “we,” “us,” “our,” and “FRANK The Studio” refer to Louis Molines Pty Ltd trading as FRANK The Studio.
15.4 For any legal correspondence, please use the following details:
Louis Molines Pty Ltd
Trading as FRANK The Studio
1 Banksia St, Botany NSW 2019
ABN: 77 141 976 981
By engaging our services, clients acknowledge that they have read, understood, and agreed to these terms and conditions in their entirety.